Shipping policy

Welcome to mynovaluxe We’re committed to ensuring your satisfaction and transparency regarding your order delivery. Please read our shipping policy carefully to understand our process.

Order Processing Times

  • All orders are processed within 1-4 business days.
  • Once your order is processed, you will receive an email confirmation with your tracking information (if applicable).

Shipping Times

Our products are shipped directly from our trusted suppliers to ensure the best prices and quality. Estimated shipping times are as follows:

  • Standard Shipping (Free): 10-25 business days.
  • Expedited Shipping (if available): 5-15 business days (additional charges apply).

Please note: Shipping times may vary depending on your location and product availability. Unexpected delays can occur due to customs processing, holidays, or carrier issues.

Shipping Costs

  • Free Standard Shipping: Available on all orders.
  • Expedited Shipping: Cost varies by product and destination. Pricing is calculated at checkout.

Tracking Your Order

  • You will receive a tracking number once your order has been shipped.
  • Tracking information may take up to 3-7 business days to update after the package is shipped.

Shipping Destinations

We currently ship worldwide, excluding certain regions where shipping or customs restrictions may apply. If we cannot ship to your location, you will be notified during the checkout process.

Customs, Duties, and Taxes

  • Import duties, taxes, and customs fees are not included in the product price or shipping cost. These charges, if applicable, are the customer’s responsibility.
  • Please check with your country’s customs office to understand any additional charges before making a purchase.

Delayed or Lost Packages

  • While rare, delays can happen due to unforeseen circumstances. If your package has not arrived within 30 business days, please contact us at [Your Support Email].
  • If your order is lost during transit, we will work with our shipping partners to resolve the issue.

Returns and Exchanges

For information about returns and exchanges, please see our Return Policy.