Refund policy

Nova Luxe Refund Policy

At Nova Luxe, we want you to be completely satisfied with your purchase. If you're not happy with your order, our Refund Policy is designed to make the process simple and hassle-free.

1. Refund Eligibility

• Most items can be returned for a refund within 30 days of purchase.
• Items must be new, unused, and in their original packaging, including tags and accessories.

2. How to Request a Refund

• Contact our Customer Support team at [mynovaluxe.com] within 30 days of receiving your order.
• Provide your order number and a brief explanation for the return.
• We will guide you through the process and provide a prepaid return label when applicable.

3. Refund Process

• Once we receive and inspect the returned item, your refund will be processed to the original payment method within 5–7 business days.
• If the item does not meet refund criteria (e.g., used, damaged, or missing parts), a refund may not be issued.

4. Non-Refundable Items

• Gift cards, personalized items, and final sale products are non-refundable.
• Items purchased with a promotional discount may have specific return terms, which will be provided during the return process.

5. Shipping Costs

• Nova Luxe covers return shipping costs for defective, damaged, or incorrect items.
• For all other returns, the customer is responsible for return shipping.
• Original shipping fees are non-refundable unless the item was damaged or incorrect.

6. Exchanges

• If you'd prefer an exchange instead of a refund, we’ll gladly assist you in selecting an alternative product.
• Exchanges are subject to availability and follow the same conditions as refunds.

7. Customer Support

For any questions about our Refund Policy or assistance with a return, please contact [mynovaluxe@gmail.com]. We’re here to help and ensure your satisfaction.

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Thank you for choosing Nova Luxe for your luxury beauty shopping.